Regenexx Tampa Bay is the leading healthcare provider of Regenexx procedures in Florida and one of the most experienced in the country. Regenexx are the creators of the concept of Interventional Regenerative Orthopedics and were the first in the U.S. to precisely inject stem cells for orthopedic conditions utilizing image guidance to heal damaged tissue.

Regenexx physicians have the greatest breadth and depth of procedural skill and experience and have long term national registry data showing safety and efficacy of these specific procedural protocols.

We deliver an excellent alternative to orthopedic surgeries, medications, and cortisone injections that provide better outcomes to the patient and reduces 85% of the orthopedic cost for self-funded employers that offer Regenexx as a covered benefit for their employees

The Regenexx Patient Care Coordinator / Liaison is responsible for interfacing with the patient (primarily after the patient has seen the doctor and decided to move forward with a procedure), sending out procedure information, answering questions, and getting patients scheduled for procedures.

Principal Accountabilities:

  • Effectively answer questions and educate patients on our state-of-the-art stem cell procedures
  • Work collaboratively with physicians, call center staff, and other clinic personnel
  • Schedule patients for procedures, communicate planning details, and answer questions for patients in preparation for the procedures
  • Track patients for clinical response over time following procedures
  • Obtain preauthorization for various physician orders
  • Effectively multitask while tracking several tasks and follow-ups to completion
  • Maintain CRM system with great detail and accuracy; data integrity is vital
  • Maintain accurate notes in EHR
  • Manage and meet objective and quantitative goals that align with the strategy, mission and vision of the organization
  • Help maintain registry data for tracking patient outcomes and safety

Success Factors:

  • Experience working in a healthcare and knowledge of medical terminology is strongly preferred
  • Call Center experience is very beneficial
  • Medical sales experience beneficial
  • Must be extremely organized and detail oriented
  • Excellent written and verbal communication skills a must
  • Proficient in use of computer systems for data entry, communication, EHR, and CRM
  • Able to express ideas in an organized manner; adjusts language and terminology for different audiences
  • Ability to learn new medical terminology and explain medical procedures to patients and other associates
  • Friendly and enjoys talking to people
  • Able to work by oneself and in teams
  • Willing to travel to Sarasota and Tampa
  • Be coachable and open to feedback and quality improvement

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